Terms & Conditions

1.1 These Terms & Conditions, together with the imuss Privacy Policy and Responsible Gaming Policy (collectively, the "Agreement"), govern all use of the imuss website accessible at https://imuss.io and all associated mobile-optimised interfaces, APIs, and services (collectively, the "Platform").

1.2 By accessing the Platform in any way — including, but not limited to, browsing, registering, depositing funds, withdrawing funds, or placing a wager — you unconditionally accept and agree to be bound by this Agreement.

1.3 This Agreement supplements any specific rules applicable to individual games, promotions, or tournaments that may be published on the Platform from time to time. In the event of any conflict between this Agreement and game-specific or promotion-specific rules, the more specific rules shall apply to the extent of the conflict.

1.4 imuss reserves the right to update, amend, or replace these Terms & Conditions at any time. Continued use of the Platform following the publication of any amendment constitutes acceptance of the revised terms.

2.1 The imuss Platform is intended exclusively for adults. You must be at least 21 years of age to register an account, make a deposit, or place a wager. imuss enforces a strict 21+ age policy across all product areas without exception.

2.2 By registering an account, you expressly warrant that:

• You are at least 21 years of age;
• You are accessing the Platform from a jurisdiction where online betting is not prohibited under applicable local law;
• You are acting on your own behalf and not on behalf of any third party;
• You have not previously been self-excluded from the Platform or had an account terminated for breach of these terms;
• You are not a current employee, contractor, or immediate family member of an imuss employee or contractor.

2.3 imuss reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents within a reasonable timeframe may result in the suspension or permanent closure of your account and the withholding of any pending withdrawals pending investigation.

3.1 To access the full features of the imuss Platform, you must register a single personal account. You may only hold one active account at a time. The creation of multiple accounts ("duplicate accounts") is strictly prohibited and will result in the closure of all duplicate accounts and the forfeiture of any associated balances.

3.2 During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, and a valid mobile number or email address. You agree to keep this information up to date at all times.

3.3 You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your credentials with any third party. imuss will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure.

3.4 If you believe that your account has been accessed without your authorisation, you must notify imuss support immediately via live chat so that your account can be suspended while the matter is investigated.

3.5 imuss may at any time, without prior notice and at its sole discretion, suspend or permanently close any account where there is reasonable suspicion of fraud, money laundering, collusion, match-fixing, or any other activity that imuss deems to be in violation of this Agreement or applicable law.

4.1 imuss accepts deposits in Bangladeshi Taka (BDT, ৳) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank. imuss does not accept deposits from payment methods belonging to third parties. All deposited funds must originate from an account or mobile wallet registered in your own name.

4.2 The minimum deposit amount is ৳200. imuss does not charge a fee for deposits; however, your payment provider may apply its own transaction charges for which imuss accepts no responsibility.

4.3 Withdrawals may only be made to the same payment method used for the corresponding deposit, and only to an account registered in your own name. This policy exists to prevent fraud and money laundering.

4.4 The minimum withdrawal amount is ৳500. imuss targets a withdrawal processing time of 15–30 minutes for standard requests, seven days a week. Processing times may be extended during periods of high transaction volume or where additional identity verification is required.

4.5 imuss reserves the right to conduct enhanced due diligence checks on any withdrawal request. During such checks, the withdrawal may be held for up to 72 hours. You will be notified via your registered contact details if such checks are initiated.

4.6 Funds deposited into your imuss account are held in a dedicated operational account and are not used for imuss's operational expenses. However, imuss does not represent that player funds are held in a formally segregated trust account, and you should be aware of this when assessing your exposure.

5.1 imuss offers a welcome bonus of up to ৳20,000 on a new player's first qualifying deposit, subject to the wagering requirements and eligibility criteria specified in the relevant promotion page at the time of registration. The welcome bonus is available to new players only and may be claimed once per household, device, IP address, or payment method.

5.2 All bonuses are subject to wagering requirements before any withdrawal can be made. Wagering requirements, qualifying game contributions, and time limits are specified in the terms of each individual promotion. It is your responsibility to read and understand the specific conditions of any bonus before opting in.

5.3 imuss reserves the right to amend, suspend, or withdraw any bonus or promotional offer at any time without prior notice. imuss also reserves the right to reclaim any bonus or bonus-derived winnings if it determines that:

• The bonus was claimed using fraudulent information or in breach of these terms;
• Multiple accounts were used to claim the same promotion;
• Betting patterns consistent with bonus abuse (e.g., low-variance hedging strategies solely designed to complete wagering requirements) were employed;
• The bonus was obtained through a technical error or software malfunction.

5.4 Cash-back offers, reload bonuses, and other recurring promotions may be subject to separate eligibility criteria. imuss will communicate such criteria clearly in the relevant promotional materials.

6.1 All bets placed on the imuss Platform are final once confirmed. You are responsible for ensuring the accuracy of any bet before confirmation. imuss will not cancel or amend a bet after it has been confirmed except in the circumstances described in clauses 6.3 and 6.4 below.

6.2 imuss reserves the right to refuse, void, or limit any bet at its sole discretion, including — without limitation — in cases where:

• The bet was placed after the relevant event or market had closed;
• A technical error resulted in obviously incorrect odds being displayed;
• The bet is suspected to involve insider information or match-fixing;
• The bet exceeds your account's single-bet or daily limit.

6.3 Where an event is abandoned, postponed, or otherwise fails to reach its scheduled conclusion, imuss will apply sport-specific settlement rules as published in the relevant game or betting rules section of the Platform. In the absence of specific rules, bets will be settled at odds of 1.00 (stake returned).

6.4 In the event of a manifest error (palpable error) in the setting of odds or the display of betting information, imuss reserves the right to void all affected bets and return stakes. imuss will endeavour to notify affected players as soon as reasonably practicable.

6.5 Cricket markets, including BPL, T20 World Cup, IPL, and Bangladesh Tigers international fixtures, are governed by the cricket-specific betting rules published on the Platform. These rules address scenarios including rain interruptions, Duckworth-Lewis-Stern (DLS) method applications, super-overs, and player substitutions.

7.1 imuss is committed to promoting responsible gaming and minimising the risk of gambling-related harm. imuss provides the following responsible gaming tools, accessible directly from your account settings at all times:

• Deposit Limits: Daily, weekly, and monthly deposit limits that you can set and adjust at any time. Reductions take effect immediately; increases take effect after a 24-hour cooling-off period.
• Session Time-Outs: Temporary breaks from the Platform, ranging from 24 hours to 6 weeks.
• Reality Checks: On-screen notifications at customisable intervals reminding you of the time spent in your current session.
• Self-Exclusion: A permanent or long-term exclusion from the Platform, ranging from 6 months to a lifetime ban. Self-exclusion requests are processed within 24 hours and cannot be reversed during the elected exclusion period.

7.2 If you believe that gambling is having a negative impact on your finances, relationships, or mental health, we strongly encourage you to contact our support team immediately via live chat (available 24/7 on BST) or to visit our dedicated Responsible Gaming page for further guidance and external support resources.

8.1 All content on the imuss Platform, including but not limited to software, text, graphics, logos, icons, images, audio clips, data compilations, and the overall look and feel of the Platform, is the exclusive property of imuss or its content licensors and is protected by applicable intellectual property laws.

8.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not permit you to:

• Reproduce, distribute, or publicly display any Platform content without prior written consent from imuss;
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of any Platform software;
• Use any automated means (bots, scrapers, crawlers) to access, query, or monitor the Platform;
• Frame or mirror any portion of the Platform on any other website or application.

8.3 Game content provided by third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) is subject to those providers' own intellectual property rights. imuss does not grant any rights in respect of such third-party content beyond what is necessary for you to play the relevant games on the Platform.

9.1 imuss collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this Agreement and is available at /privacy-policy. By accepting these Terms & Conditions, you also acknowledge and accept the Privacy Policy.

9.2 Personal data collected by imuss may include your name, date of birth, address, mobile number, email address, payment method details, and transactional and behavioural data generated through your use of the Platform. This data is used for account management, fraud prevention, regulatory compliance, customer support, and the improvement of Platform services.

9.3 imuss will not sell your personal data to third parties. Personal data may be shared with trusted service providers who assist imuss in operating the Platform (such as payment processors, identity verification providers, and customer support platforms), subject to appropriate data processing agreements that require those providers to maintain confidentiality and security standards equivalent to those applied by imuss.

10.1 To the fullest extent permitted by applicable law, imuss shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

10.2 imuss does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. imuss will use commercially reasonable efforts to maintain Platform availability but does not guarantee any specific uptime level.

10.3 In the event that imuss is found liable to you for any reason, the maximum aggregate liability of imuss shall not exceed the total amount of funds held in your imuss account at the time the relevant claim arose.

10.4 Nothing in these terms shall limit or exclude imuss's liability for fraud, death, or personal injury caused by its own negligence, or any other liability that cannot be excluded or limited by applicable law.

11.1 You may close your imuss account at any time by contacting our support team via live chat. Upon closure, any remaining balance (subject to applicable wagering requirements having been met) will be returned to you via your registered payment method within a reasonable timeframe.

11.2 imuss reserves the right to suspend or permanently close your account at any time, with or without notice, for reasons including but not limited to:

• Breach of any provision of this Agreement;
• Provision of false or misleading information during registration or verification;
• Suspected fraud, money laundering, or other criminal activity;
• Behaviour that imuss reasonably considers harmful to the integrity of the Platform or to other players.

11.3 Where an account is closed by imuss due to a breach of these terms, any balance remaining in the account may be forfeited. Where closure is not attributable to a breach by the player, any legitimate balance will be returned.

12.1 imuss may amend these Terms & Conditions at any time. When material changes are made, imuss will provide reasonable notice via the Platform, by email to your registered address, or by an in-app notification, at least seven days before the changes take effect.

12.2 Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must close your account before the effective date of the changes.

12.3 The date at the top of this document ("Last Updated") indicates when these Terms & Conditions were most recently revised. We encourage you to review this page periodically to stay informed of any updates.

13.1 These Terms & Conditions shall be interpreted and governed in accordance with the general principles of international commercial law. imuss does not make any specific claim to regulatory approval or licensing from any Bangladeshi government authority, and players are responsible for determining whether their use of the Platform is lawful in their own jurisdiction.

13.2 Any dispute arising out of or in connection with this Agreement that cannot be resolved through imuss's internal complaints procedure shall be referred to binding arbitration under internationally recognised arbitration rules. The language of arbitration proceedings shall be English.

13.3 Nothing in this clause shall prevent imuss from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction in connection with the protection of its intellectual property rights or the prevention of fraud.

14.1 If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the imuss support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6), directly through the Platform.
• Email: [email protected] (plain text — not a clickable link).
• WhatsApp: +880 1700 000000 (plain text — not a clickable link).
• Office Location: Dhaka, Bangladesh.

14.2 imuss aims to acknowledge all formal complaints within 24 hours of receipt and to resolve them within 10 business days. Where a complaint requires extended investigation, imuss will provide a progress update at regular intervals.